Customer Support Representative

About the role:

This is an amazing opportunity for a Customer Support Representative to join our Customer Experience Team. In this role, you will get to work directly with our founding team to deliver the most valuable and joyful experiences for our customers. If you are looking to make a real impact on real people's lives and accelerate your career to new heights, this is it!

About the job:

CurbWaste is on a mission: to modernize the waste and recycling industry. We're a venture backed company with 150+ customers using CurbWaste's all in one solution to transform their businesses. We have a lot more to do, becoming the system of record to one of the most critical industries in the world and support the hard-working people of the waste industry.

Our customers love us almost as much as we love them (with a proud NPS score of 80+!)

We were recently honored as the SMB Tech Top 50 and continue to push boundaries as the up-and-coming solution for waste haulers around the US.

We're looking for big thinkers and humble warriors.

The core values we live by:

• Serve our customers, serve our industry
• Be infinitely curious
• Resourcefulness over resources
• Win as a team, learn as a team
• Do the 1% more

What you will do:

In this role you will be the first point of contact for our customers post go-live. You will help troubleshoot any technical issues our customers are having and work collaboratively with peers in the Engineering, Product, and Customer Experience teams to provide the best resolution and experience for our customers. Tactical responsibilities include:

• Troubleshooting issues and prioritizing based on urgency. This may include outbound contact with clients for additional information and resolution via chat, phone, and email
• Providing clear and detailed information to clients on product feature functionality, both written and verbal
• Documenting support processes and issue resolutions
• Working closely with the Sales and Product teams to provide product knowledge, configuration assistance, and first-level technical support to CurbWaste and CurbPOS customers
• Being the go-to resource for any questions regarding CurbWaste and CurbPOS products for internal and external stakeholders
• Communicating client perspective to Product and Development teams for feature improvements/fixes
• Leveraging AI tools and automation to improve support efficiency and response quality