Danish Speaking Customer Service for Airline Company - Work In Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Danish Speaking Customer Service Representatives for an Airline Company, with a unique chance to work in Greece. This role is perfect for individuals who are passionate about travel and customer service. As a customer service representative, you will assist travelers in navigating their inquiries and ensuring an exceptional flying experience while communicating effectively in Danish.

Key Responsibilities

• Manage customer inquiries related to flight bookings, cancellations, and airline services via phone, email, and chat in Danish.
• Provide information on flight schedules, baggage policies, and travel regulations.
• Assist customers with check-in processes and changes to their itineraries.
• Resolve customer complaints and issues promptly, aiming to maintain high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system for record-keeping.
• Collaborate with various teams to enhance customer experience and ensure smooth service delivery.
• Stay informed about airline policies, promotions, and travel updates to inform customers effectively.