Dane Street Llc·10 days ago
JOB SUMMARY
The Disability Operations Supervisor is responsible for leading and managing the day-to-day operations of the disability claims team. This role focuses on ensuring high-quality service delivery, compliance with industry standards, and meeting key performance indicators. The Supervisor will oversee a team of claims analysts, providing guidance, training, and support to enhance performance and promote career development.
MAJOR DUTIES & RESPONSIBILITIES
Team Management:
● Supervise daily operations of the disability claims team to ensure efficient workflow and quality outcomes. This includes case assingments and performance management.
● Oversight of the scheduling, quality assurance and/or admin functions (including ensuring all intakes are addressed promptly).
● Train, mentor, and develop team members to achieve individual and team goals.
● Drive client satisfaction by ensuring all client inquiries and communications are addressed timely.
Operational Excellence:
● Monitor and assess team performance against established KPIs and metrics.
● Identify areas for process improvement and implement action plans.
● Collaborate with other departments to enhance operational efficiencies.
Reporting and Compliance:
● Maintain accurate records and documentation as required by company policy and regulatory standards.
● Prepare reports on team performance and present to management.
Other duties as assigned.
EDUCATION/CREDENTIALS:
An Associate’s Degree or Bachelor’s Degree is preferred.
JOB RELEVANT EXPERIENCE:
Business experience in a healthcare and/or insurance setting is preferred.
Prior experience with disability claims processing is highly desirable.
JOB RELATED SKILLS/COMPETENCIES:
Strong leadership and communication skills are required. Demonstrated ability to analyze data, solve problems, and make decisions effectively. Proficiency in using relevant software applications and systems is essential.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Must maintain a reliable internet connection for remote work.
Staying connected is critical for fulfilling job responsibilities.
This job description is subject to change at any time.