Disability Operations Supervisor

JOB SUMMARY

The Disability Operations Supervisor is responsible for leading and managing the day-to-day operations of the disability claims team. This role focuses on ensuring high-quality service delivery, compliance with industry standards, and meeting key performance indicators. The Supervisor will oversee a team of claims analysts, providing guidance, training, and support to enhance performance and promote career development.

• Experience in a Disability Group Insurance setting is preferred.
• Background in Long Term / Short Term Disability Claims is advantageous.

MAJOR DUTIES & RESPONSIBILITIES

Team Management:

● Supervise daily operations of the disability claims team to ensure efficient workflow and quality outcomes. This includes case assingments and performance management.

● Oversight of the scheduling, quality assurance and/or admin functions (including ensuring all intakes are addressed promptly).

● Train, mentor, and develop team members to achieve individual and team goals.

● Drive client satisfaction by ensuring all client inquiries and communications are addressed timely.

Operational Excellence:

● Monitor and assess team performance against established KPIs and metrics.

● Identify areas for process improvement and implement action plans.

● Collaborate with other departments to enhance operational efficiencies.

Reporting and Compliance:

● Maintain accurate records and documentation as required by company policy and regulatory standards.

● Prepare reports on team performance and present to management.

Other duties as assigned.

EDUCATION/CREDENTIALS:

An Associate’s Degree or Bachelor’s Degree is preferred.

JOB RELEVANT EXPERIENCE:

Business experience in a healthcare and/or insurance setting is preferred.

Prior experience with disability claims processing is highly desirable.

JOB RELATED SKILLS/COMPETENCIES:

Strong leadership and communication skills are required. Demonstrated ability to analyze data, solve problems, and make decisions effectively. Proficiency in using relevant software applications and systems is essential.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Must maintain a reliable internet connection for remote work.

Staying connected is critical for fulfilling job responsibilities.

This job description is subject to change at any time.