Strategic Customer Success Manager

About the role

We are looking for an ambitious and experienced Strategic Customer Success Manager. In this role, you are part of a fast-growing Customer Success team and build strong relationships with marquee logos within our key enterprise accounts.
You take responsibility for the Customer Success strategy and the continuous growth of our existing customer portfolio of teams in Audit, Advisory, and Tax. Your efforts will drive customer value and outcomes as well as uncover additional uses for our product. If you care about delivering value to customers, we would love to talk to you!

About DataSnipper

DataSnipper is revolutionizing audit and finance through intelligent automation. Since our founding in 2017, we’ve grown into a $1 billion unicorn with a global footprint in over 180 countries. Our impact is rapid, real, and constantly evolving — if you want to be part of a company breaking new ground and scaling fast, this role is for you.

What you will do:

1. Enterprise Account Planning: Develop and execute success plans specifically designed for our strategic customers to drive deep adoption of our product into their workflows. Work closely with Sales, Marketing, and Product teams to develop the Customer Success strategy and to drive customer engagement.

2. Strategic Partnership: Serve as a trusted, strategic advisor to executive stakeholders, aligning customer business goals with our product roadmap and success plans.

3. Relationship Management: Cultivate and maintain deep, multi-threaded relationships with senior decision-makers to drive partnership growth, advocacy, and mutual value creation

4. Revenue Expansion: Drive customer expansion by identifying opportunities for upsell, cross-sell, and additional value-added services. Collaborate closely with other GTM teams to maximize value from these high-profile accounts.

5. Customer Advocacy: Establish and grow a customer advocacy program within strategic customers. Leverage success stories and testimonials to highlight the impact of DataSnipper's solutions within this prestigious customer base.

6. Improve the CS organization & beyond: Create & optimize processes for the enterprise accounts team and beyond.

What you bring:

• 5+ years in a customer success role, with a proven track record in working with global enterprise clients.

• Experience with change management, specifically driving customer accountability and new use case applications for a software product.

• Possess a proactive mindset with a drive to innovate, develop new processes, and take on strategic initiatives aimed at achieving future-focused business outcomes.

• Demonstrate strong project and time management skills with the ability to self-start, own tasks, and deliver successful results for customers.

• Exceptional verbal and written communication skills, including the ability to present to executives and key decision-makers.

• Strong affinity with the software industry and understanding of B2B relationships.

• Full working proficiency in Spanish is a must

What we offer:

• Excellent salary

• Flexible paid time off

• Comprehensive medical and dental coverage

• 401K match

• Paid parental leave

• Stock participation plan

• Company sponsored lunch

• Hybrid mode of work (at least 3 days onsite in our New York City office)

• Being part of one of the fastest-growing scale-ups in the Netherlands

• Make an impact by disrupting the finance industry with us

• A flexible and growing organization with lots of opportunities to learn and develop

• International working environment, with a team of friendly and driven colleagues

• Access to OpenUp and Talkspace, the mental health and wellness platform

• Multiple social activities for team building 🤩

Next steps:

1. 30-minute intro call with the Recruiter

2. 45-minute call with the hiring manager

3. 60-minute assessment with hiring manager & Executive of CS

4. Final chat with the CS Team

If this sounds interesting to you, please apply. 🚀 We can’t wait to meet you!