Manager, Customer Support
•Sprout Social· 1d
SupportFull-timeEurope
1d ago
DeepL·about 1 month ago
DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.
Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.
What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.
Our FP&A team is a tight-knit, international group that works closely with the entire DeepL Leadership Team. We lead forecasting, budgeting, and strategic planning, and we turn data into clear insights that help our teams make better decisions.
We partner with Operations, Accounting, People, and GTM teams to keep the business aligned and moving forward. We’re analytical and detail-oriented, but we also care deeply about communication, collaboration, and driving meaningful impact.
Improve and maintain rolling ARR forecasts and scenario models.
Support annual planning, aligning GTM pipeline assumptions, quota capacity, and hiring plans with company goals.
Work with GTM leaders, Sales Operations, and FP&A peers to enhance bookings and ARR forecasting.
Track essential SaaS metrics (NRR/GRR, sales capacity, AE productivity, CAC Payback, LTV:CAC) and share insights with senior leadership.
Contribute to commission plan modeling and quota design.
Build and refine monthly and quarterly KPI packs, management updates, and board materials.
Partner with GTM teams to manage budgets, analyze variances, and support action plans.
Support the CRO, COO, and their teams on strategy, planning, and performance topics.
Work cross-functionally to improve data flow between CRM, billing, ERP, and our data warehouse, ensuring accuracy and consistency.
Help establish a unified reporting framework across teams, ensuring everyone is working from a single source of truth.
Translate complex data into simple, actionable recommendations.
Solid experience in FP&A or Strategic Finance, ideally in a fast-growing SaaS environment.
Expert financial modeling and scenario-planning skills; strong presentation and storytelling skills.
Deep understanding of Enterprise SaaS metrics and capacity-based sales motions.
Clear, confident communication, you know how to simplify complexity for any audience.
A hands-on, proactive mindset with the ability to influence senior leaders and support board-level discussions.
Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.
Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.
Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future.
Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.
Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.
If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!
You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.