Neko Health is a Swedish healthcare technology company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Neko's vision is to shift healthcare from reactive treatment toward preventative health and early detection. This requires completely reimagining the patient's experience and incorporating the latest advances in sensors and AI. Neko Health has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is convenient and affordable for the public. The company is based in Stockholm, offering the Neko Body Scan experience at locations in Stockholm, London and Manchester, with over 500 employees.
About the job
As Customer Care Manager for the US, you will lead and scale a high‑performing, hospitality‑led support organisation across email, phone, text/SMS, and social. You will manage both Team Leads and frontline Agents and ensure our SLA, QA, CSAT/NPS, and FCR targets are consistently met or exceeded.
You’ll be accountable for people leadership, workforce planning, quality systems, tooling and process improvements, and cross‑functional alignment with Clinics, Operations, Product, and Marketing. While this is a strategic role, you’ll remain lightly hands‑on for complex escalations, high‑visibility social responses, and coaching‑by‑example. You build a team environment rooted in trust, open communication, and shared accountability, with hospitality‑led service at its core.
