Solutions Architect

About KOMOJU

KOMOJU (by Degica) is the leading cross-border payment gateway for Japan. We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok. Today we help thousands of merchants by providing them with the payment infrastructure they need through developer-friendly APIs and integrations with popular platforms such as Shopify and Wix; we help our merchants grow in all markets they are expanding.

About the Position

The Solutions Architect serves as the owner of technical decision-making and solution design within the Sales team, acting as a bridge between customer requirements and KOMOJU’s products.

With a primary focus on Technical Pre-Sales, the role also involves understanding customers’ technical backgrounds, constraints, and future plans beyond initial implementation, and works with cross-functional teams to define optimal solution approaches.

Rather than focusing on isolated technical explanations or one-off responses, this role requires sound judgment that considers the validity of requirements, technical feasibility, and medium- to long-term impact.

We welcome people who are constantly looking to improve both their technical acumen as well as ability to win clients on our solutions.

Key Responsibilities

• Partner with the Sales team to analyze and structure customer requirements from a technical perspective.
• Define and explain realistic solution approaches based on KOMOJU’s products, architecture, and technical constraints.
• Respond to RFPs, RFIs, and technical inquiries with accurate and consistent guidance.
• Clarify assumptions, constraints, and feasible options for ambiguous or incomplete requirements.
• Conduct technical demonstrations and proof-of-concepts as needed to enhance customer understanding and validate solution approaches
• Identify potential technical considerations that may arise beyond initial implementation and help organize follow-up discussions as needed.
• Share recurring customer feedback, technical themes, and decision context with internal stakeholders to drive improvements in product and sales processes.