Technical Support Engineer I

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Position Summary
Delinea is seeking a talented Technical Support Engineer to join our outstanding Global Technical Support team, providing world class support to our enterprise customers. Our ideal candidate must be an energetic self-starter with a desire to learn new things. This individual should have a strong technical background in Cybersecurity or comparable field and a minimum of two years’ experience. The position requires the ability to troubleshoot escalated customer issues, perform log analysis and configure feature sets. We are looking for a candidate with strong English communication skills (verbal and written).

Please note; You will be required to commute to the office 3 days per week our office is based in Taguig City.

This will be a permanent 5 am - 2 pm UK shift

What You'll Do:

• Provide post-sales phone and email support to the Delinea customer base.

• Resolve technical customer problems and drive process/policy improvements through root cause analysis.

• Call customers to troubleshoot technical issues.

• Participate in group problem solving meetings to overcome challenging issues.

• Researching and solving complex issues.

• Working closely with Team Lead to meet SLA and customer requirements.

• Test and verify product functionality to reproduce customer issues.

• Document detailed failure and solution information within cases.

What You'll Need:

• 2+ years in a Technical Support Engineer role preferred.

• 2-year degree required; 4-year degree in Computer Science or related program a plus.

• Experience with SQL 2014 or higher.

• Ability to write and demonstrate SQL queries or scripts preferred.

• Experience with PowerShell, Bash or other scripting languages a plus

• The ability to code in any programming language is a plus.

• Knowledge of installing and maintaining webservers (IIS etc.).

• Prior working experience with .NET applications is highly desired.

• The ability to troubleshoot applications deployed in a Mac OS environment is a plus.

• Strong written and verbal English skills required.

• Ability to work with diverse worldwide team members and management.

Why work at Delinea?

• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.