IT Support / System Administrator - 1st Level (f/m/d)

We are on the lookout for a System Administrator I to join the IT Service Delivery team on our journey to always deliver amazing experiences.
Be our next Hero! - Join one of the leading global online food ordering and delivery platforms!
This role focuses on managing IT services, resolving complex technical issues for our end users, and supporting video/audio conferencing technologies for onsite and remote events.

• Provide onsite and remote IT support (Windows/Mac, accounts, workstations, software setup).
• Diagnose and resolve incidents across hardware, software, networking, printers, and audio/visual setups.
• Support advanced audio/visual setups for large-scale meetings and events (2000+ hybrid participants), ensuring reliable connectivity and sound/video quality.
• Manage IT assets and deployments (MDM: JAMF, Intune), access management (Okta, SailPoint IIQ), and contribute to governance/compliance.
• Ensure smooth onboarding and offboarding, and maintain KPIs/SLAs for IT service performance.
• Collaborate with infrastructure and senior IT team members on projects, process improvements, and automation.

• 1-2 years of experience in helpdesk or 1st-level support, with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
• Strong troubleshooting skills for hardware and enterprise IT software.
• Hands-on experience with enterprise-grade AV systems (e.g., Logitech, Poly, Crestron) in large meeting spaces or auditoriums.
• Ability to work independently and own issues end-to-end.
• High service orientation and excellent customer service skills.
• Strong communication skills (verbal & written).

Nice-to-Have Skills:

• JIRA & Confluence usage
• Configuration management through MDM deployment
• JAMF, Intune, Slack, and Google Workspace administration
• Basic IT networking knowledge
• Access administration through Sailpoint IIQ and OKTA

• Professional diversity, a culture of genuine collegiality, and a motivated team you can learn from and be inspired by.

• A highly varied, responsible role in a successful, fast-growing international company.

• An excellent learning curve in a collaborative environment with no limits on ideas.

• A comprehensive benefits package, including regular team events, foodora meal allowance, MyClubs, flexible working hours and much more.

• Based on full-time employment (38.5 hours per week), we offer a gross annual salary starting at €48,000, depending on your qualifications and experience