Visa·about 17 hours ago
Manager, Acceptance Support (Authorize.net)
The Acceptance Support Manager will be part of our Client Care support team and will be responsible for managing a team of Sr. Client Care Representatives that will be assisting Authorize.net clients regarding their payment gateway account.
Responsibilities:
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications:
• Strong troubleshooting skills
• Excellent verbal and written communications in English, interpersonal skills, customer orientation, team interaction, and problem solving
• Customer service skills, including call de-escalation techniques and a commitment to quality service
• Self-motivated, with the ability to work within a team and independently
• Must have punctual, regular, and consistent attendance
• Ability to multi-task, continually reprioritize workload, and work under various constraints, while adapting easily to shifting priorities and challenges
• Ability to quickly identify problems/trends, while taking appropriate action to solve the issue, including effective communication skills to wider audiences
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.