Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)
Establish and maintain strong relationships with external and internal stakeholders
Serve as the point of contact for issues within AP processes
Support internal and external audits
Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
Identify and mitigate risks that could impact service deliver, develop contingency plans
Generate regular reports and maintain accurate records of service delivery activities and performance metrics
Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
Lead and mentor a service delivery team for New Verticals (both captive and outsourced)
Set clear performance expectations and provide regular feedback
Allocate and manage resources, ensure that the team is adequately trained and resourced
Ad hoc tasks assigned from time to time
5+ years of relevant accounting and AP experience, with a degree in Accounting or Finance
Proven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAs
Direct experience within a multi-national environment with a complex regional/country environment.
Process-oriented with an understanding of both financial and operational controls.
Strong analytical skills and who can foresee upstream and downstream impacts.
Strong leadership and communication skills
Excellent problem-solving and analytical abilities.
Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
Comfortable working in a fast-paced environment with tight deadlines.
