Business Application Specialist

About the role

The Business Application Specialist is responsible for the administration, optimization, and continuous improvement of business applications across a global organization. The role acts as a key interface between business stakeholders, IT, vendors, and external partners to ensure that applications effectively support business processes, comply with governance standards, and scale with organizational growth.

What You´ll Do

· Act as the functional owner for assigned business applications (e.g. ERP, CRM, HRIS, finance, or operational tools)

· Ensure applications are stable, secure, and fit for purpose across all regions

· Manage application lifecycles, including configuration, upgrades, enhancements, and decommissioning

· Serve as the primary point of contact for business users regarding application-related topics

· Gather, analyze, and document business requirements

· Translate business needs into functional specifications and solution designs

· Support users through training, documentation, and day-to-day functional guidance

· Coordinate with external vendors and service providers

· Monitor vendor performance and ensure compliance with contracts and SLAs

· Support application procurement, renewals, and licensing optimization

· Ensure applications comply with internal policies, data protection requirements, and applicable regulatory standards

· Support governance frameworks such as “One Tool” policies to reduce application sprawl

· Work closely with IT and Security teams to ensure alignment with ISMS / ISO 27001 requirements where applicable

· Identify opportunities to streamline processes and improve system usability

· Drive automation and standardization across the organization

· Support change management and adoption of new functionalities

· Maintain accurate documentation of application configurations, processes, and integrations

· Support audits and internal reviews related to business applications