Banking Sector | Application Support

• Monitor and maintain in-scope applications, ensuring high availability and 24/7 performance.
• Actively collaborate in managing critical incidents (P1/P2), including participating in Situation Rooms and conducting RCA (Root Cause Analysis).
• Identify incident trends and participate in defining definitive long-term solutions.
• Ensure the implementation and compliance with ITIL Governance and SLAs (Service Level Agreements) within IT Production.
• Execute change requests and deployments following ITIL & DevOps tools and processes.
• Proactively identify and resolve technical issues to ensure continuous business operations.
• Participate in on-call availability rotations.
• Serve as a point of contact for the Development team, coordinating troubleshooting and fixes.
• Work closely with Scrum teams to design, deploy, and enhance systems.
• Implement upgrades, patches, and new functionalities with minimal user impact.
• Implement and optimize monitoring tools (e.g., Dynatrace) and Observability practices in the production environment.
•  Maintain updated technical documentation and share knowledge with the global support team.

• Experience with Java Application Servers (RedHat JBoss EAP).
• Solid Java knowledge for heap/thread dump analysis and performance optimization.
• Experience with OpenShift and Cloud technologies (Kubernetes).
• Experience with API Gateway integration (Axway/APIGee).
• Advanced experience with RHEL Linux OS.
• Proficiency in Dynatrace.
• Experience with other tools like Jaeger, Grafana, Prometheus, ELK.
• Experience in CI/CD setup and optimization (GITLab, ArgoCD, Jenkins, Nexus Sonatype)
• Knowledge of automation tools like Ansible and/or Terraform.
• Experience with MSSQL Server and PostgreSQL.
• Practical experience with the Scrum framework.
• Strong understanding and experience applying ITIL Governance.
• Proficiency in English (written and spoken).

Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.