The ITAM ServiceNow Consultant is responsible for designing, implementing, and optimizing IT Asset Management (ITAM) solutions within the ServiceNow platform. This role involves working closely with clients to understand their asset management needs, configuring ServiceNow modules, and ensuring the efficient tracking and management of hardware and software assets. The consultant will also provide expertise in best practices for ITAM processes and contribute to continuous improvement initiatives.
Your main responsibilities are:
Requirements Gathering and Analysis:
- Conduct client workshops and interviews to gather and analyze ITAM requirements.
- Translate business needs into technical specifications and functional designs.
- Document current and future state processes related to asset management
ServiceNow Configuration and Implementation:
- Implement and configure ServiceNow ITAM modules (Hardware Asset Management, Software Asset Management, etc.) to meet client requirements.
- Configure discovery tools and integrations (Discovery, ServiceWatch, Service Graph Connector, etc.) to accurately populate the Configuration Management Database (CMDB).
Data Management and CMDB Maintenance:
- Ensure data integrity and accuracy within the CMDB.
- Develop and implement data cleansing and normalization strategies.
- Establish and maintain asset lifecycle processes.
Testing and Deployment:
- Conduct thorough testing of ServiceNow configurations and customizations.
- Develop and execute test plans and test cases.
Training and Documentation:
- Develop and deliver training materials and workshops for end-users and administrators.
- Create and maintain comprehensive documentation, including process flows, configuration guides, and user manuals.
Client Communication and Relationship Management:
- Maintain effective communication with clients throughout the project lifecycle.
- Provide regular status updates and address client concerns.
- Build and maintain strong client relationships.
Continuous Improvement:
- Stay up-to-date with the latest ServiceNow features and ITAM best practices.
- Identify opportunities for process improvement and optimization.
- Contribute to the development of internal knowledge base and best practice documentation.
Required Skills and Qualifications:
- Proven experience with implementation of ITAM applications (Hardware Asset Management or Software Asset Management, etc.)
- Strong understanding of ITAM processes and best practices
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- English is a must
- Experience with scripting (JavaScript, etc.)
Preferred Qualifications:
- ITIL certification
- Experience in a consulting environment
- Experience with ServiceNow
- Certifications (one of the following: CITAM, CHAMP, CSAM, ISO/IEC 19770)
Benefits
- 5 weeks of vacation per year (= 1 week extra)
- 4 “My days” per year
- Hybrid office
- Flexible working hours
- Career management, training and certifications in the best breed of technologies - focused on technical skills (ServiceNow, Google), Project Management methodology, etc.
- Meal allowance up to 32.000 CZK/year (129,50 CZK/day)
- Cafeteria 1200 CZK/month (MultiSport Card available)
- Phone tariff (Unlimited calls, texts messages within the EU, 20GB of Internet)
- Udemy for Business account
- Employee Referral Program
- Sabbatical leave
- Repurchase of hardware
Moreover, we offer:
- Foreign business trips
- Above standard working equipment
- Company Mobile Phone (selection from Android/iPhone)
- Company Laptop (Windows/macOS)
- Coffee, tea, snacks and breakfasts in the office
- Company events and teambuildings
- Gifts for work anniversaries, promotion or childbirth
- Friendly and open culture
And last but not least, you can rely on:
- Transparent framework for career growth, reinforced by annual performance evaluations
- Trust and autonomy, with no micro-management
- Learning from senior colleagues and opportunities to collaborate with professionals from various industries
- Opportunities to attend conferences to keep skills up-to-date
- Working on a variety of projects for a broader range of experience
- Adoption and utilization of evolving IT technologies
- Usage of AI tools and access to elaborate, tailored AI training
