Patient Experience Coordinator

Thanks for stopping by! We’re Doctor Care Anywhere: Doctor Care Anywhere Group plc (DCA) is the UK’s largest private provider of telehealth services.  The Company works with insurers, healthcare providers and corporate customers to serve patients with a range of digitally enabled telehealth services on its proprietary platform. 

DCA is committed to delivering the best possible patient experience and clinical care through digitally enabled, joined up, evidence-based pathways.  DCA’s strategic ambition is to be the UK market leader in digitally enabled primary care, helping to meet the health needs of patients and payors in a challenging and fast changing environment. 

The role: As a Patient Experience Coordinator, you will play a pivotal role in delivering our customer-centric approach within the contact center. In this position, you will engage directly with patients, resolve customer service enquiries, and support their needs while creating a warm, welcoming experience. You will also provide assistance to patients, service partners, and clinical colleagues through various communication channels, primarily by telephone as we work towards achieving first-contact resolution.

This role offers an excellent opportunity to broaden your skill set and make a meaningful difference in the lives of our patients. If you are a confident, proactive individual who thrives in a dynamic environment and enjoys adapting to a variety of tasks and challenges, we would love to hear from you.

This predominantly remote position provides flexibility, enabling you to work from your own home space. You will work 37.5 hours per week on a rolling shift pattern covering business hours from 7:00 am to 9:00 pm, including weekends. You will work five days per week, helping ensure patient needs are met promptly and efficiently.

Salary: £26,393 per annum