Implementation Specialist - Rockerbox - Mumbai (Remote)

Who We Are

DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers, and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

About Rockerbox

Rockerbox is currently looking for an Implementation Specialist to join our team. In this role, you will primarily handle essential technical tasks related to onboarding new Rockerbox clients and implementing updates for our existing clients. Reporting to the Implementation Lead, this position holds a key role in ensuring delivery of value to our clients. We are seeking a candidate with a robust technical background, proficiency in project management, and strong communication skills.

What You’ll Do

• Set up and modify data structures in Rockerbox based on client requirements.

• Collaborate with vendors for marketing tracking implementation and timely delivery of marketing data

• Assist in creating onsite pixels via Google Tag Manager (GTM) and ensure accurate data collection.

• Ensure correct integration of Rockerbox's tracking parameters with clients' advertising assets.

• Resolve client inbound requests promptly.

• Maintain a feedback loop with the product team to drive improvements.

• Improve issue resolution turnaround times for clients.

• Impact customer satisfaction and renewal rates, contributing to company growth.

What We’re Looking For

• 2-4+ years of experience in a technical problem-solving or automation role.

• Proficiency in Excel, SQL, or Python.

• Experience with Google Tag Manager (GTM) and project management tools (e.g., Jira or Asana)

• Strong verbal and written communication skills in English.

• Strong desire for task automation.

• Problem-solving mindset.

• Understanding or familiarity with adtech and martech.

• Self-driven with initiative.

• Experience in advertising operations in digital media, publishing, or agency is a great plus.

• This role we require you to work Eastern Time zone to support our US based clients.

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, and balancing internal equity relative to peers at DV.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!