Company Overview
The client is a dynamic and innovative digital marketing agency specializing in SEO and PPC advertising. As they scale from startup to industry leader, they're building the operational infrastructure that will support their next phase of growth—from managing hundreds of clients to thousands.
They're seeking an experienced agency professional who understands the fast-paced, client-focused nature of digital marketing agencies and can immediately contribute to their SEO and PPC operations with minimal training.
They offer a fully remote work environment with team members across multiple time zones and significant growth opportunities in a fast-growing company where your contributions directly impact their ability to deliver exceptional client results and expand our market presence. Their values-driven culture champions Ownership, Continuous Improvement, Adaptability, and Drive, while fostering an inclusive team environment that encourages diverse perspectives and collaboration, and clear advancement pathways for high performers.
Exciting Growth Phase: They are currently in the midst of acquiring a company in Australia, which will significantly expand their capabilities, add new responsibilities, and create exciting advancement opportunities for their team members. This acquisition may require some schedule flexibility to accommodate GMT time zone collaboration. As the client continues to serve as the parent company pursuing additional strategic acquisitions, they're seeking the right people to join their team on this exciting growth journey and grow their careers alongside their expanding organization.
Team Summary
You'll be joining the client's small but mighty growth team—a tight-knit group where no two days are the same and every detail matters. They master the art of professional juggling, seamlessly managing client relationships because when clients trust us with substantial marketing plans and budgets, 100% accuracy isn't just preferred, it's non-negotiable. They're seeking someone with proven agency experience who understands the fast-paced, client-focused nature of digital marketing agencies and can hit the ground running with their SEO and PPC operations.
Responsibilities
This marketing coordination role is central to their agency's success, client communications, supporting campaign execution, and operational excellence. As the client scales rapidly, this position ensures their website, SEO and PPC campaigns run seamlessly while maintaining the high standards of accuracy and professionalism their clients expect from a growing digital marketing agency.
Client Relationship Management
- Conduct regular client communications via phone, email, and virtual meetings to provide updates, gather feedback, and maintain strong relationships
- Manage ongoing client projects from initiation to completion, ensuring all deliverables meet deadlines and quality standards
- Coordinate cross-functional teams and resources to execute client campaigns and projects effectively
- Monitor client satisfaction levels and proactively address concerns to maintain positive relationships
- Recognize early warning signs of client dissatisfaction or "high temperature" situations and implement appropriate de-escalation strategies
Revenue Growth and Client Development
- Identify upselling and cross-selling opportunities based on client performance data and business needs
- Monitor key performance indicators (KPIs) such as ROI improvements, traffic growth, conversion increases, and budget utilization to spot upselling opportunities
- Present data-driven recommendations to clients, highlighting how additional services could amplify their current success
Project Coordination and Execution
- Support the planning, execution, and tracking of marketing projects and campaigns
- Coordinate timelines, deliverables, and resources for marketing initiatives to ensure deadlines are met
- Communicate with internal teams, vendors, and external partners to ensure alignment and smooth execution of projects
- Assist in the preparation of campaign briefs, creative assets, and other project-related documents
- Monitor project progress and provide regular updates to stakeholders on key milestones and potential challenges
Client Operations and Support
- Oversee comprehensive client onboarding processes, ensuring smooth transitions and clear expectation setting
- Manage Zoho Desk ticketing system, ensuring timely responses and resolution of client inquiries and support requests
- Maintain detailed client project documentation and communication logs for accountability and continuity
Performance Analysis and Strategic Support
- Track and analyze campaign performance metrics across SEO, Google Ads, and Meta Ads to identify trends and opportunities
- Investigate performance issues, conduct root cause analysis, and develop actionable recommendations for improvement
- Prepare comprehensive performance reports with insights and strategic recommendations for client accounts
- Demonstrate working knowledge of website fundamentals, SEO principles, Google Ads, and Meta Ads to effectively communicate with clients and internal teams about campaign strategies and results
Communication and Collaboration
- Serve as a central point of contact for the marketing team, ensuring seamless communication between departments and external stakeholders.
- Facilitate meetings by preparing agendas, taking notes, and following up on action items.
- Support cross-departmental collaboration to align marketing efforts with company goals and initiatives.
Process Improvement
- Identify opportunities to improve workflow efficiency and streamline marketing processes.
- Propose and implement solutions to enhance team productivity and project outcomes.
Vendor and Partner Management
- Coordinate with external vendors, suppliers, and partners to ensure timely delivery of services and materials.
- Review vendor contracts, process payments, and manage ongoing relationships to maintain quality and cost-effectiveness.
Ad Hoc Support
- Provide support on special projects and initiatives as assigned by marketing leadership.
- Adapt to evolving priorities and handle additional tasks as required.
