Customer Success Associate - Japanese Speaking

About Us

As a leading group of companies, the ECA International Group stands as a global frontrunner in simplifying international global mobility. Our collective vision is to make a positive impact by delivering exceptional tech products and services to our prestigious list of large enterprise clients.

Our global presence across the UK, EU, Hong Kong, Australia, and the US offers our team a world of opportunities, and our commitment to innovation ensures that you will be at the leading edge of your field.

We love to invest in our people’s success and development pathways, creating a diverse and inclusive community where your unique talents shine. Your work here has a global impact, and we prioritise work-life balance, offering flexibility to enable you to perform your best. Join us to experience a rewarding career where your potential is celebrated, and your journey to excellence begins.

About the role

Customer Success team members proactively ensure our customers achieve their goals using our platform and services and receive maximum value from them. This role requires a passionate and results-driven individual to be a customer advocate, problem solver and relationship builder. Strong relationships with our customers are key to our success as a company, meaning proactive account management with a focus on exceeding their expectations, retention, up-selling and cross-selling to maximise the value received from our offering. Alongside interaction with English-speaking customers, the role involves interaction with some Japanese-speaking customers, so business-level proficiency in Japanese is required. An understanding of the Global Mobility and/or Travel Management industries is of advantage, however full training will be provided.