Customer Success Strategy and Operations
•ElevenLabs· 23h
OperationsFull-timeEurope
23h ago
ElevenLabs·1 day ago
ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.
We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.
Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.
Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.
We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you.
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
We’re looking for a Social Media Creator to take full ownership of ElevenLabs’ Instagram and TikTok presence. We already have a highly engaged audience of creators across Youtube, Linkedin, X and Instagram. Now, we’re focused on further deepening our impact across short-form content for Instagram (where we recently crossed 100K followers) and TikTok, scaling those channels in a meaningful, long-term way.
This role is about building and growing accounts that people genuinely want to follow. You’ll be responsible for strategy, execution, and growth, working across copywriting, content creation, experimentation, and community-building while representing the ElevenLabs brand at a very high standard.
You’ll have a high degree of autonomy, frequent opportunities to collaborate with some of the world’s leading AI creators, and the chance to make a visible, lasting impact on how ElevenLabs shows up to the creator community.
Own the strategy, content and day-to-day execution for ElevenLabs’ Instagram and TikTok accounts. (and YouTube Shorts)
Develop and test content ideas that resonate with creators and creatives globally.
Write compelling scripts and copy, shaping narratives that feel native to each platform.
Work with internal teams and external creators to produce high-quality static and video content.
Experiment with formats, trends, and growth tactics to continuously improve reach and engagement.
Build and nurture an engaged community through comments, DMs, and creator interactions.
Track performance, learn from data, and iterate quickly based on what works.
We’re looking for someone who is deeply excited about social growth and creator culture, and who takes pride in building things from the ground up. You’ll thrive in this role if you:
Are or have previously been a creator with above 10k followers.
Are passionate about audio AI and excited by the opportunity to make creative tools more accessible worldwide.
Are highly motivated, self-directed, and comfortable taking ownership from day one.
Care deeply about quality and consistently aim to exceed expectations.
Think analytically about growth, experimentation, and distribution, not just content creation.
Move quickly, learn fast, and adapt easily in a fast-changing environment.
Work autonomously, take initiative, and leave ego at the door.
Required
You’ve scaled at least one Instagram or TikTok account to 50k+ followers.
Nice to have
You’ve grown multiple accounts (your own or for companies/creators), or worked in social media roles where growth was a core responsibility.
Strong scriptwriting and copywriting skills with a sharp sense for what performs on social platforms.
Experience ideating and producing static and video content (hands-on creation is a strong bonus).
A strong intuition for trends, formats, and cultural moments on Instagram and TikTok. Comfort experimenting, failing fast, and doubling down on what works.
Comfortable with being on camera to entertain and educate viewers in an engaging way.
This is a highly creative role with real ownership and impact — ideal for someone who wants to build iconic social channels at one of the most exciting AI companies in the world.
This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw.
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