Customer Success Manager
•Cloudflare· 4h
SupportFull-timeEurope
4h ago
Energyexemplarllc·12 months ago
About Energy Exemplar
In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.
Our impact is global and is being recognized across the industry. Some of our recent accolades include:
How We Work
Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move.
We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.
Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together.
About the role
As a member of the EMEA Solutions team at Energy Exemplar, the focus of this role is to support our power trading customer base and prospects. The ideal candidate will bring a strong combination of expertise in fundamental market modelling and a deep understanding of trading operations. The candidate must be fluent in “trader speak” and possess a solid grasp of how traders utilise market insights and modelling outputs to make real-time and strategic decisions.
This is a unique opportunity to work closely with trading organisations, helping them unlock the full potential of Energy Exemplar’s PLEXOS software and shaping the future of energy trading in the EMEA region.
This role has two primary objectives:
Key Responsibilities:
This is a customer facing role, and therefore successful candidates will not only have strong modelling capabilities and domain expertise, but also have excellent communication skills, be outgoing, professional, driven and able to multi-task in a dynamic and often changing environment.
Our customers use our products to help shape the future of the energy industry, and as such this role offers the opportunity to work with cutting edge technologies, collaborate with key players in energy markets, and solve the most fundamental problems facing the energy sector today.
The role can be based out of our London office, or remote working. The role also offers the opportunity for international travel across the Europe, Middle East and Africa regions.
Requirements
Excellent verbal and written communications skills
Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.
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