Principal Solutions Engineer, Product Partnerships

Your Mission
We’re seeking a Principal Solutions Engineer, Product Partnerships to serve as the technical point of contact for partners and customers during launch and go-live, while laying the groundwork for a scalable Solutions Engineering function.

This is a first-in-role, senior hire. Initially, you’ll be deeply hands-on—owning technical discovery, integration design, and launch execution. Over time, you’ll evolve the operating model, playbooks, and team structure needed to build a best-in-class SE organization from scratch.

You’ll work at the intersection of Product, Partnerships, Engineering, and early Support, ensuring our APIs and integrations deliver real-world value for partners and customers—and that technical execution scales with Engine’s growth.

What You’ll Do

Partner & Customer Launch Ownership

• Act as the primary technical point of contact for partners and customers during integration, launch, and go-live
• Lead technical discovery, solution design, and implementation support
• Guide partners through API usage, authentication, data models, and integration patterns
• Own technical launch readiness and sign-off, ensuring performance, security, and scalability standards are met
• Post Go-Live Technical Support
• Provide post-launch technical support for partner and customer accounts until a dedicated support team is established
• Triage, troubleshoot, and resolve integration issues in collaboration with Product and Engineering
• Identify recurring issues and translate them into product, platform, or documentation improvements
• Product & Platform Feedback Loop
• Serve as the technical translator between partners and internal teams
• Deliver structured, actionable feedback to inform API roadmap, platform strategy, and developer experience
• Partner closely with Product Partnerships and Product leadership on technical direction
• Enablement & Playbooks
• Build and maintain technical launch playbooks, reference architectures, and integration patterns
• Create and iterate on partner-facing technical documentation and enablement materials
• Enable internal stakeholders with clear technical context and guidance
• SE Org Design & Scale
• Design the Solutions Engineering function for Product Partnerships
• Define role scope, engagement models, success metrics, and tooling
• Establish best practices for a repeatable, scalable launch and integration motion
• Hire, onboard, and mentor future Solutions Engineers as volume scales

What You’ll Bring to Engine

• 8–12+ years of experience in Solutions Engineering, Sales Engineering, Technical Partnerships, or a similar customer-facing technical role
• Hands-on experience supporting API-first or platform products
• Strong understanding of REST APIs, authentication and authorization, webhooks, data models, and system integrations
• Proven experience owning technical launches and integrations end-to-end
• Prior experience being the first SE or helping build an SE function is a strong plus
• Ability to operate comfortably in ambiguity and define structure where none exists
• Excellent communication skills with both technical and non-technical audiences
• Strong judgment, ownership mindset, and customer empathy
• Travel industry experience valued but not required

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Applications for this role will be accepted through May 15th, 2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.