About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.
As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.
Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.
We generate revenue through two primary streams:
Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.
Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.
Our Values:
Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.
Our Leadership Philosophy
Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.
To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.
What This Role Is About:
The Bulk Internet Coordinator or Property Amenities Coordinator supports the strategic development, assessment, and management of programs for a specific vertical within the Strategic Platforms (SP) team. They will collaborate and assist with projects within the SP vertical that drive ROI, influence operator and vendor partnerships, and contribute to the ongoing enhancement of the platform. They will also regularly work with our strategic vendor partners, creating and maintaining great relationships and partnerships.
Your Main Responsibilities:
- Assist with all programs within the assigned vertical within SP.
- Contribute to various projects in collaboration with members of the SP, Transactions, and Operations teams.
- Collaborate across functional departments as needed (mostly FP&A and transactions).
- Support Asset Management Team.
- Roll out and ramp up ancillary programs across the portfolio where applicable.
- Track and report on progression.
- Support Operating Partners including site teams and corporate level where needed throughout the process.
- Coordinate and confirm requirements for contracts, acquisition, setup, and any program additions or changes as needed for the programs within the vertical.
- Role is a significant contributor to various projects; projects are comprehensive and require ‘start to finish’ analysis
- Maintains a relationship with operators and vendors that sets expectations while fostering collaborative partnerships.
- Interface directly with operating and vendor partners on data collection, alignment, administrative support, etc.
- Vigilantly and proactively participate in a continual process improvement initiative. Develop processes that save time while maintaining the highest quality standards, design data-rich and aesthetically pleasing reports, and leverage internal and external resources to efficiently achieve goals.
- Specific projects include but are not limited to:
- Production and QA of all daily, weekly, and monthly reporting
- Project tracking of ongoing initiatives, including opportunity reviews, revenue tracking, compliance and participation, etc.
- Support in the development of new data/reporting/visualizations out of Power BI and Excel for various operations initiatives in collaboration with the team analyst.
- Participate in portfolio reviews, including creation of reporting packages that can be provided to Asset Managers and Operating Partners.
The right candidate will be experienced in multifamily ancillary programs, with a passion for learning, as well as the following:
- Strong work ethic: strength to thrive in a dynamic and demanding work environment, ability to meet critical deadlines, capable of critical self-reflection and honest assessment of performance, desire to learn and continued self-improvement, motivated by desire to achieve excellence
- Growing Proficiency with Outlook, Teams, Excel and PowerPoint: efficient database sourcing, utilization of standard Excel functions (sumif/s, v/hlookup, index/match, indirect, pivot tables, data tables, filters) to aggregate and summarize data, creation of graphs in proper context of data presented, use of best practices for ensuring data integrity
- Provide support of properties on all matters related to wired and wireless facilities contracting, management, and reporting
- Developing skill set in Power BI and/or other off-the-shelf BI offerings
- Demonstrates mental agility, ability to multitask, and flexes with dynamic work environment
- Enjoys solving problems and quantifying results
- Working in a fast-paced environment with changing deadlines
- Exhibits strong oral and written communication skills
- Engaged and collaborative team player with high energy and strong analytical thinking.
Job duties/tasks:
- Partner with the Wired and Wireless (WW) team to assist in ensuring deadlines are hit for all proposal stages:
- Working within Asana, Dynamics, Teams, CorFiles (SharePoint) and Outlook to ensure successful transitions
- Complete tasks in Asana by the associated deadline
- Coordinate with the WW leader for each transition to receive more detailed instruction but will include administrative and financial duties
- Perform the following bulk internet proposal steps in Asana:
- Fill in the proposal terms
- Request BBCG data (penetration, rates, recommendations)
- Pull data required for contract prep (W9s, unit lists, signature blocks)
- Schedule kick off calls for BB and SC
- Save executed contracts into CorFiles
- Ensure all stages are updated in Dynamics and all final contract info is accurately entered into Dynamics
- Track ramp up data to flag concerns and schedule calls for BB and SC with OPs and/or AMs when appropriate
- Sent out OP survey 30 days post implementation and track responses and regularly report to team on responses
- Assist with transitions – management changes, dispositions, acquisitions
- Other tasks as assigned.
What We’re Looking For:
- 3-plus years of experience in the multifamily rental / property management industry or similar analyst/coordinator/specialist position.
- Degree in a related field as well as direct work experience or internship in multifamily is preferred.
- Candidate must have proven track record of providing high-quality work, support, and completing tasks.
Technical Requirements:
- Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
- i5 11th Gen or higher
- Windows 11 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)
Why You’ll Love Working with Us:
- Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
- Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
- Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
- HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.
