Enrollment Specialist
Are you passionate about making a meaningful impact in women’s mental health care? Here's your chance to be a vital part of FamilyWell's mission to transform women’s mental health across the reproductive journey, from fertility through menopause. We embed evidence-based, insurance-covered mental health care directly into women’s health practices and health systems. By seamlessly integrating a virtual team of care managers, coaches, therapists, and psychiatric providers into clinical workflows, FamilyWell is improving patient outcomes and reducing medical provider workloads. Through the FamilyWell Academy, we are educating the next generation of women’s mental health providers to solve the growing workforce gap. Learn more at familywellhealth.com.
Role:
As an Enrollment Specialist (ES), you will be the first point of connection for patients referred from our partnering OB/GYN clinics, including individuals in the fertility, perinatal, and peri/menopausal stages. In this role, you will guide patients through the enrollment process, introduce them to FamilyWell’s collaborative care model, and highlight the benefits of our program. You will also play a key role in supporting patients to schedule and complete their initial intake session with a FamilyWell therapist.
Compensation: $23 / hour + performance-based bonus (W2 Hourly)
Hours: 18-25 Hours/week; Current needs are shifts from 1-6pm EST or 3-8pm EST
Location: Remote
Key Responsibilities:
- Proactively connect with referred patients and guide them through enrollment in FamilyWell’s collaborative care program, ensuring timely outreach within 24 hours of referral and follow up in accordance with an established cadence.
- Communicate with patients across multiple channels (text and phone) to foster engagement, provide clarity, and support follow-through.
- Build trust and rapport during Intro Calls by tailoring communication to each patient’s unique needs, ensuring a seamless transition from referral to completed intake.
- Clearly articulate the benefits of FamilyWell’s Collaborative Care Model (CoCM) for patients, helping them understand the value of support available.
- Consistently meet and exceed performance goals for Intro Calls, enrollment conversions, and intake completions.
- Complete enrollment documentation accurately and efficiently, ensuring all requirements are met.
- Support patients through proactive follow-up to ensure successful attendance and completion of their intake session.
Qualifications
Education:
- Bachelor’s degree in social work, counseling, Psychology, nursing OR formalized training in mental health.
- Clinical licensure is not required for this role.
Experience:
- Background in sales or client services preferred.
Key Competencies:
- Empathy and Compassion: Ability to understand and support the unique challenges of women navigating mental health challenges in the perinatal and peri/menopause stages of life.
- Engagement Skills: Proficient in engaging referred patients with relevant messaging and confirming their participation in the FamilyWell program.
- Communication: Strong verbal and written communication skills for effective interactions.
- Technically competent: Proficient in learning and using multiple EHR and technology platforms including Google Suite.
- Organizational Skills: Ability to manage referral records and ensure timely follow-up.
- Cultural Sensitivity: Respectful of diverse backgrounds and experiences, particularly in a perinatal context.
- Adaptability: We’re a fast growing company, constantly looking to make improvements as we go. Our team is always iterating to make our program even better for our patients.
