Director, Relationship Management, Licensed Partnerships

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

About the Role

As the Director of Relationship Management, you will focus on maintaining strong relationships with key points of contact at our existing licensed (mortgage, bank, credit union) partners to enable upsells, growth, and retention. In this role, you will contribute to the build-out of Figure’s lending partner relationship management function by engaging and selling key product and capability expansions, serving as a liaison between partners and internal Figure teams to promote additional features, services, or products our partners request, and strengthening partner relationships with the ultimate goal of retaining and growing recurring revenue. Internal cross-functional collaboration will be a pivotal part of the role in influencing the roadmap and delivering on high-priority/ROI requests from partners.

What You’ll Do

• Develop healthy client relationships with Figure’s clients by building trust and transparency
• Act as a client advocate, enhance client training/product education and promote client loyalty
• Evaluate, analyze, and communicate client needs to appropriate internal stakeholders
• Drive prioritization of client requests and execute them as they are prioritized
• Assist in maintaining and organizing company data, systems, and databases for easy access and retrieval. (Salesforce, Notion, Tableau)
• Deliver QBR and use these tools to drive engagement with wholesale and smaller partners. Assist with reports, presentations, and other documents to support business operations and management.
• Support onboarding and upsell project management by assisting with planning, tracking, and execution of business initiatives as needed.
• Perform general research, market analysis, or data collection to assist in decision-making processes
• Develop strong relationships with Figure internal stakeholders across multiple departments to solve partner issues and requests
• Make process improvement recommendations for Figure’s products and services based on client feedback as applicable
• Participate in new training and licensing programs to expand the team’s capabilities

What We Look For

• 10+ years of experience in a client-facing role, preferably in the Financial Services / Lending industry
• Strong drive to foster relationships and grow existing accounts
• Demonstrated success at partnering, prioritizing and balancing needs cross-functionally.
• Data and analysis driven in all business decisions
• Incredibly responsive and solution-oriented
• Resilience to drive in ambiguity
• Strong communication skills – including both verbal and written
• Strong relationship management experience; lending / financial services experience preferred
• Ability to think outside the box and react to client needs
• Strong organizational skills - proven ability to track and maintain all interactions and drive follow-up and next steps

Salary

• $120,000-$150,000/yr base salary + 40% variable commission (OTE $168,000–$210,000/yr)
• Company equity in the form of RSUs
• This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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