Director of customer success strategy & operations
•Writer· 10h
OperationsFull-time$213k-250kAmericas
10h ago
Financialtimes33·about 1 month ago
The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.
At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.
In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.
Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.
Build a newsworthy career at the FT.
We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.
We’re looking for a commercially astute, consultative sales graduate to drive adoption of the Financial Times’ next-generation enterprise data and content products. These include our proprietary editorial content, API feeds, generative AI-powered outputs, and analytics sold across FT.com, Pro dashboards, APIs, and bespoke organisational deployments.
The successful candidate will operate as a trusted advisor to enterprise clients, helping them unlock the commercial, strategic, and operational value of FT data while ensuring usage remains compliant with third-party licensing models and governance requirements.
Lead strategic sales engagements with senior stakeholders across strategy, compliance, legal, innovation, and data science functions.
Map client use cases and tailor proposals to specific commercial and technical outcomes.
Manage complex buying centres, RFPs, and long sales cycles involving procurement and legal negotiations.
Scope and price solutions under varied engagement models (e.g. API access, redistribution tiers, summary usage).
Apply FT’s licensing frameworks and compliance thresholds, especially in relation to derived and third-party content.
Collaborate with Legal and Product to structure bespoke terms for strategic accounts.
Liaise with client compliance teams to communicate FT governance, rights usage, and safe data integration practices.
Drive multi-year, multi-product growth across enterprise portfolios, including upselling to new formats and rights models.
Accurately document all commercial terms and licensing structures in Salesforce to support renewal and audit readiness.
Partner closely with global field sales to align on deal strategy and account expansion.
An understanding of API commercial models, data governance, and intellectual property licensing.
Ability to explain licensing frameworks and usage controls to commercial, legal, and technical stakeholders.
Strong commercial judgement and negotiation skills, with a focus on building long-term client trust.
Familiarity with AI-generated content use cases and risks in enterprise environments.
Experience working with enterprise analytics tools, CRM systems, or data integration platforms.
Understanding of FT content products, Pro dashboards, or licensing parameters is a plus.
Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.
We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.
We are a disability confident employer and Valuable 500 signatory.
Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email [email protected] and a member of our team will be happy to help.
At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.
Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.
Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact [email protected].
