BI and Data Operations Lead

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We’re looking for a BI and Data Operations Lead to own and scale the operational backbone of our data function. You’ll lead the team responsible for maintaining reporting excellence from regulatory and compliance reporting to enterprise dashboards while driving automation and infrastructure improvements that make data delivery faster, cleaner, and more reliable.

This role shapes the heartbeat of our data ecosystem, building reliable systems today while engineering for the scale, speed, and insight we’ll need tomorrow.

What you will do:

Operational Excellence

• Oversee data support operations, driving quality, responsiveness, and clear service standards.
• Define and track operational SLAs, success metrics, and data quality KPIs.
• Drive automation and process optimisation to reduce manual reporting and improve operational efficiency, with added advantage if capable of implementing AI-driven automation solutions.

Regulatory, Compliance & Governance

• Lead and govern regulatory and compliance reporting, ensuring precision, timeliness, and full audit readiness.
• Establish and enforce data quality and availability standards across BI environments.

BI Platform & Infrastructure Management

• Own and optimise the dashboard ecosystem, improving reliability, performance, and user adoption across the organisation.
• Collaborate with Data Engineering and Data Analytics Leads to enhance reporting infrastructure and semantic data layers.

Cross-Functional Collaboration

• Partner with Product and Engineering teams to assess downstream data impacts of product changes, ensuring data readiness and integrity across systems.

Leadership & Team Development

• Coach and mentor the BI & Data Ops team to build deep technical and operational capabilities.