Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.
And here at Funding Societies | Modalku we live by our core values GETFS:
- Grow Relentlessly: Strive to become our best, most authentic selves.
- Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
- Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
- Focus on Impact: Create impact through bias for action and tangible results.
- Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
The Associate/Senior Associate CX is responsible for supporting the Head of Operations & CX in setting up the end to end crowdfunding and fundraise operations as well as investor communications for FS Thailand and executing them. The ideal candidate has a great eye for detail, passion for customer service, relishes the challenge of setting up processes from scratch, and improving them on a daily basis.
What you will do :
- Support the Manager in developing of SOPs for CX function and ensure compliance of processes
- Drive crowdfunding, investor communication and related operations activities
- Execution of end to end CX related activities including but not limited to KYC, customer communication and other activities as an equal partner to the operations team
- Execution and development of partners ,SME and investors article center
- Respond to customers on various platforms and social media
- Support onboarding, conversion and engagement of investors
- Responsible for driving of NPS, CSAT and other customer feedback related initiatives
- Work with internal and external stakeholders for fulfillment of the above objectives
- Work with product team and data team to build product and solution based on the requirements of each initiative
- Other ad-hoc projects/ assignments by VP Operations & CX and Country Head
