Senior Executive, Digital Process

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We are seeking a proactive and detail-oriented professional to drive and sustain digital automation initiatives across multiple Singapore business functions.

This role focuses on streamlining internal workflows, reducing manual tasks, and enhancing operational efficiency through the design, implementation, and maintenance of automation tools and processes.

You will work closely with cross-functional teams — including Product, Sales, Credit, Collection, Client Experience, and Operations — to deliver scalable solutions that improve productivity and data visibility.

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What you will do:

Automation & Workflow Implementation

Design, build, and optimise workflow automations using tools such as Activepieces, SendGrid, HubSpot, Jira, and other low/no-code platforms.

Identify repetitive manual tasks and propose scalable, end-to-end automation solutions that improve process efficiency.

Lead automation projects for product workflows (e.g. Start-up Financing onboarding and renewal processes), ensuring seamless integration and accurate reporting.

Develop and maintain CRM dashboards and performance tracking tools to enhance visibility of business metrics.

Project Support

Collaborate with cross-functional SG teams on ad-hoc and strategic automation initiatives.

Provide technical and operational support for new digital tools, workflow enhancements, and system roll-outs.

Document workflows, standard operating procedures (SOPs), and user guides to support change management.

System Maintenance & File Management

Maintain and enhance existing automation flows to ensure reliability, scalability, and compliance.

Manage digital file structures, integrations, and version control across systems to support ongoing process improvements.

Monitor system performance, troubleshoot issues, and coordinate with vendors or internal teams for resolution.