Customer Onboarding Manager | Japanese speaking
•Deel· 2h
EngineeringFull-timeAsia
2h ago
Toast·about 6 hours ago
About Toast:
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
About this Role:
As the Director of Corporate Engineering you will manage multiple teams and serve as the India site leader (~45 people) for the Business Technology & Transformation team. This leader will have direct responsibilities for
Operations Engineering Pillar Lead - He/She will lead two engineering teams (~20 FTEs) that support our Hardware (e.g., supply chain, product lifecycle, etc.) and Customer Care/Product Onboarding business functions. Each team will include an engineering manager, engineers, admins, QA, etc. that may be distributed across India and the US. He/She will partner with his/her operations product counterpart to drive both run the business activities as well as the product roadmap.
Enterprise Application Support - He/She will work to optimize throughput/expand coverage by working closely with the current team (~15 FTEs). The team is currently focused on salesforce CPQ tickets but there is demand to include Netsuite, Zuora and RevPro coverage.
QA Automation - He/She will lead a team (~10 FTEs) to create a formal automation framework and strategic roadmap to both compliment and reduce manual QA efforts where it makes sense (e.g., regression suite, etc.)
BTT Site Leader - He/She will be the local point of contact for all BTT staff members (~10 FTEs). This will include several Engineering managers and their teams that will have a dotted line relationship to this leader to ensure timely resolution of issues
Responsibilities:
Qualifications:
Bonus:
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.