G MASS Consulting are seeking a strategic and commercially minded senior Regulatory Reporting professional to lead and scale a Regulatory Operations Managed Services offering. This role will own the overall strategy, execution model, and commercial growth of a multi-team operational function that delivers managed regulatory reporting services to a diverse client base.
This position will oversee several operations pods that provide full outsourced reporting solutions as well as partial or ad-hoc support, ensuring clients meet their regulatory obligations accurately and efficiently.
Responsibilities:
- Lead the strategic direction and growth of the regulatory operations service offering.
- Build and develop high-performing teams, ensuring the right structure and capabilities to support multiple clients.
- Create and maintain operational runbooks, procedures, and training materials to support consistency and scalability.
- Define KPIs and success measures to assess client engagement, service quality, and operational performance.
- Implement tracking processes to monitor workloads, support scope, and delivery timelines.
- Establish clear approval and prioritisation frameworks for new, complex, or non-standard reporting requests.
- Set and align RACI models and SLAs across internal teams to ensure clarity of ownership and expectations.
- Champion automation, efficiency, and standardisation initiatives across the service offering.
- Work with internal and external stakeholders to prioritise and deliver reporting improvements and enhancements.
