People Operations Lead

About the Role:

The People Operations Lead will serve as the technical backbone of our HR function, owning the systems, data integrity, and operational workflows that enable our People team to scale effectively. Reporting to the Director of People Strategy & Operations, this role combines operational excellence with hands-on execution, requiring a detail-oriented leader who can independently manage complex HR processes while maintaining 100% accuracy in critical People data.

This role is essential to our ability to deliver exceptional employee experiences at scale. You'll own our HRIS infrastructure, design repeatable operational workflows, and serve as the go-to expert for HR systems and data. With the support of cross-functional partners in Finance, IT, and Legal, you'll ensure our People operations run seamlessly—from payroll processing to compliance reporting to employee lifecycle management.

Here's what you'll do:

• Own the technical infrastructure of our HR function, including HRIS administration, data integrity, and systems optimization across the complete employee lifecycle
• Design and continuously improve repeatable People Operations workflows, identifying bottlenecks, eliminating manual work, and documenting durable processes through SOPs, checklists, and decision guides
• Manage end-to-end resolution of People requests in Jira, treating each ticket as an opportunity to strengthen operational processes and improve employee experience
• Drive proactive data reconciliation and audit processes, catching discrepancies before they impact employees, payroll, or compliance requirements
• Lead multiple concurrent People Operations projects and initiatives, delivering accurate outcomes on time while managing dependencies and risk across HR, Credentialing, and Recruiting operations
• Serve as the strategic partner for stakeholders across the organization, translating complex HR processes into clear business context and identifying how organizational changes impact systems and data
• Build preventive controls and edge case handling into processes, anticipating potential failures before they occur and creating scalable solutions that grow with the company
• Provide data reporting and analytics that go beyond basic requests—identifying trends, surfacing insights, and flagging anomalies that inform People strategy

About You:

You are a meticulous operator who thrives on building systems and processes that work flawlessly at scale. You possess the rare combination of technical proficiency in HR systems and the strategic judgment to know when to automate, when to create manual controls, and when to escalate. Your ability to spot problems before they happen and your commitment to root cause analysis make you a natural problem-solver who doesn't just fix issues—you prevent them from recurring.

Your experience has taught you that great People Operations isn't just about following processes—it's about designing them with the end user in mind, whether that's an employee navigating benefits enrollment or a finance partner reconciling headcount. You excel in fast-paced environments where you can define operational standards, build infrastructure from the ground up, and establish best practices that enable the organization to scale without sacrificing accuracy or employee experience.

We would love to hear from you if you have the following or equivalent experience:

• 5+ years in People Operations with hands-on ownership of HRIS administration and core HR operational workflows across the employee lifecycle
• Deep expertise in HR data management, reconciliation, and reporting, with advanced Excel proficiency (XLOOKUP, pivot tables, data analysis) demonstrated through real-world application
• Proven track record of managing end-to-end HR processes including payroll operations, benefits administration, and compliance reporting with exceptional attention to detail and accuracy
• Experience designing and documenting operational workflows, creating SOPs, and building scalable processes that reduce manual work and improve efficiency
• Demonstrated ability to manage multiple concurrent priorities and projects, delivering end-to-end outcomes without formal project management overhead while maintaining zero overdue tickets
• Strong operational judgment with a track record of identifying edge cases, anticipating downstream impacts, and implementing preventive controls before issues arise
• Business-minded approach that balances tradeoffs between speed, compliance, employee experience, and cost while maintaining data integrity
• Experience with ticketing systems (Jira preferred) and HRIS platforms (any major system—Rippling, BambooHR, Workday, etc.)
• Empathetic and human-centered decision-making that considers policy, employee experience, and business impact in every solution
• Healthcare experience is not required

Compensation Range: $120,000 - $130,000 based upon prior experience, performance, and market dynamics

Benefits Offered:

• Medical / Dental / Vision insurance
• Flexible Spending Account
• Health Savings Account + match
• Company paid STD/LTD, AD&D, and Life insurance
• Paid Family Leave
• 401K + match
• Paid Time Off