Job Title: Service Desk Manager, AI Product (internally: Product Support Manager)
Location: National Harbor, MD (Hybrid)
Type: Full Time
Compensation: $90,000 to $120,000 Annually
Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Are you the kind of leader who’s always one step ahead - finding smarter ways to work, inspiring others, and never hesitating to roll up your sleeves? Are you energized by operating at the intersection of business and bleeding-edge technology? Join a forward-thinking team bringing next-generation AI capabilities to some of the world’s most recognizable brands and institutions through innovative generative AI solutions built exclusively on the Microsoft Azure cloud. At Cloudforce, we’re seeking a Product Support Manager to lead the daily operations of our nebulaONE® AI platform, hosted entirely in the Azure cloud. In this role, you’ll drive process excellence, implement best-practice support frameworks, and mentor junior team members - while remaining hands-on as the primary escalation point for complex, Azure-based issues and actively resolving tickets alongside your team.
