IT Operations Manager
•Multiverse· 6h
⚙️ Operations⏰ Full-time📈 Mid Level🇬🇧 London, UK
6h ago
Hellobrightline·8 days ago
Welcome to Brightline! We are searching for a People Business Partner Director – Care Teams to act as a strategic operator and trusted advisor to our Care leadership team. This role sits at the intersection of people strategy and business performance, ensuring our organizational design, leadership capabilities, and talent strategy enable exceptional care delivery at scale.
The ideal candidate brings a strategic business mindset, thrives in dynamic and complex environments, and knows how to partner “shoulder-to-shoulder” with executives to align people strategy to growth priorities.
Strategic Business Partnership
Serve as a thought partner to Care executives, shaping organizational strategy through a people lens.
Anticipate workforce challenges and proactively develop strategies that enable growth, scalability, and operational excellence.
Translate clinical operational challenges (staffing, care model evolution, etc.) into actionable people strategies.
Translate business goals into clear people strategies that support both care delivery and long-term organizational health.
Organizational Design & Effectiveness
Lead organizational design efforts to ensure the right structures, roles, and spans/layers are in place for scale.
Assess organizational capabilities and design interventions that enhance clarity, efficiency, and collaboration.
Advise leaders on aligning talent, resources, and operating models with evolving business needs.
Leadership Alignment & Capability Building
Act as a coach and trusted advisor to clinical leaders and managers, strengthening their ability to lead high-performing care teams through growth and change.
Guide executives on leadership effectiveness, succession planning, and capability development.
Influence leadership decision-making with a balance of strategic insight and pragmatic counsel.
Change Leadership & Growth Readiness
Partner with executives to navigate organizational change tied to growth, new service lines, or shifts in care delivery models.
Ensure adoption of new structures and strategies is smooth, aligned, and culturally consistent.
Act as a cultural ambassador, reinforcing Brightline’s mission and values through times of scale and transition.
Workforce Strategy & Insights
Partner with Clinical Recruiting teams to ensure hiring strategy supports both growth targets, and quality of hire, and workforce readiness.
Leverage people and business data to inform decisions, connecting workforce insights with clinical and operational metrics.
Provide leaders with clear, actionable recommendations that drive performance and employee engagement.
8+ years of progressive HR Business Partner experience in high-growth, matrixed, or dynamic environments - with at least 3 years supporting clinical, healthcare, or field operations teams.
Bachelor’s degree in an HR-related field and/or HR certification preferred.
Proven expertise in organizational design, change leadership, and executive coaching.
Strong working knowledge of employment law and employee relations best practices, with a balanced, business-oriented mindset.
Experience partnering with operations leaders in high-growth, matrixed environments (healthcare, tech, or SaaS strongly preferred)
Strong analytical skills - able to diagnose workforce trends, connect people data to business outcomes, and design interventions that drive measurable improvement
Exceptional communication, relationship-building, and influence skills; able to establish trust and credibility with executives, managers, and team members.
Strategic thinker with the ability to zoom out on vision and zoom in on details when needed.
Comfortable operating with ambiguity, driving clarity, and leading through change.
Willingness to travel to New York and California in alignment with Care Team needs.
Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave
Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
Stock Options
At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $140,000-$180,000.
At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:
building a future where all families can access inclusive, high-quality care
creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive
systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems
ensuring that every employee, candidate, client, and family we serve is valued and respected
Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.