We are looking for an Implementation Coordinator with strong technical aptitude and communication skills to support the end-to-end onboarding process for our AI-powered platform. You will work closely with the Implementation Manager and cross-functional teams to ensure smooth technical setup, effective stakeholder communication, and efficient customer onboarding.
This is a full-time position and will follow US business working hours.
Duties and Responsibilities
- Serve as a primary point of contact for customer implementations, ensuring seamless onboarding and technical configuration.
- Participate in customer scoping calls to understand integration and implementation requirements.
- Act as a liaison between customers and internal teams including Sales, Engineering, and Customer Success.
- Explain technical components of AI-driven solutions to non-technical stakeholders with clarity and confidence.
- Support the Implementation Manager by troubleshooting data-related issues and driving resolutions forward.
- Assist in refining and optimizing onboarding processes for improved customer experience.
- Manage alignment across stakeholders on implementation timelines, goals, and deliverables.
- Provide proactive support to customers throughout the onboarding lifecycle, escalating issues when necessary.
- Maintain a structured and adaptable workflow in a fast-paced, remote-first environment.
