We are seeking a technically skilled Jira Implementation Support Specialist to lead the configuration, rollout, and support of Jira across our fast-paced esports organization. This contract role is critical for ensuring the successful adoption, standardization, and scalable use of Jira across various departments.
As the primary Jira expert, you’ll translate business needs into effective project setups, provide responsive user support, and drive high adoption through training and enablement. Your work will be foundational to improving project visibility, workflow efficiency, and cross-team collaboration across the company.
Duties and Responsibilities
Jira Configuration & Administration
- Serve as the system owner and administrator for Jira Software and Jira Service Management platforms.
- Design, configure, and maintain custom Jira projects, workflows, issue types, screens, and permission schemes tailored to team-specific operational needs.
- Implement standardized governance and naming conventions to maintain project integrity, reliable data, and scalable configurations across the platform.
- Support and troubleshoot integrations with key systems such as Slack, Salesforce/Hubspot, Ramp.com, QuickBooks Online, and internal documentation tools.
Training, Support & User Enablement
- Provide Tier 2/3 technical support to users, resolving workflow, permission, or reporting issues efficiently.
- Lead customized training sessions and develop easy-to-understand documentation (written guides, videos) to help users navigate and leverage Jira effectively.
- Act as a business partner to department leads, understanding their workflows and building Jira solutions that streamline ticketing and project management processes.
