As the Manager of Practice Operations for Urgent Care, you will ensure day-to-day operational reliability and drive optimal clinician performance and operational excellence in our 24/7 virtual Urgent Care practice, reporting to the Director of Practice Operations.
This is a workforce-management-driven operations role requiring hands-on ownership of staffing models, scheduling strategy, and multi-state coverage planning. You are a proactive, data-driven leader withdirect experience building or maintaining workforce management models;and operational experience managing high-volume, 24/7 staffing and capacity planning - able to translate analytics into staffing coverage and licensing decisions that maintain wait time and SLA targets across a 50-state practice.
You will be responsible for leading a team of clinician liaisons and schedulers who work closely with the clinician practice to ensure clinician satisfaction, productivity, engagement and success, owning the KPIs and SLAs needed to meet growth and scale goals. You bring strong data analysis and project management skills to drive operational initiatives to desired outcomes, including the development and refinement of WFM processes. You will partner closely with the Director of Practice Operations and Urgent Care Clinical Leadership to operationalize strategic growth, scale, and quality efforts focused on clinician coverage, utilization, and SLA performance.
As the Urgent Care Operations leader, you will collaborate cross-functionally to streamline workflows, enhance data-driven decision making, and represent the clinician experience in key forums, ensuring workforce-management insights inform operational decisions.
