This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Customer Architect in United States.
This role is a senior, customer-facing technical position focused on ensuring that clients derive maximum value from complex software platforms. You will work closely with customer teams to implement and optimize solutions, provide hands-on guidance, and drive product adoption. The position involves technical enablement, strategic advisory, and monitoring customer health to ensure successful deployments and business outcomes. Operating in a remote-friendly environment, you will collaborate cross-functionally with product, engineering, and customer success teams to translate feedback into improvements. The role requires deep expertise in modern DevOps practices, Infrastructure as Code, and Internal Developer Platforms, along with strong communication and problem-solving skills. Success in this position is measured by customer adoption, retention, and the quality of technical guidance delivered.
