Client Service Manager 客户服务经理

Role Overview 职位综述 ：

This role is aimed to cover the gap in the current workflow from sales to delivery, meet the Chinese customers’ requirements, bring better customer experience. E.g., work with a bridge to link the multiple contact persons in overseas production to the customers in China, it is easier to level up the customer experience.

该岗位旨在弥补销售至交付过程中现有工作流的不足，满足中国客户的需求，为客户提供更好的服务体验。例如，与海外生产的多个联系人建立桥梁，将其与中国客户联系起来，这样更容易提升客户体验。

Duties and Responsibilities 岗位职责：

1、Actively participated in client related meetings internally and externally with colleagues from different departments.

积极参加与客户有关的内部和外部会议，与不同部门的同事协作

2、Conduct client meetings in the assigned territory when the sales team members cannot or hard to meet the client.

在销售团队成员无法或难以与客户会面时，在约定区域会见客户

3、Regular meeting with all contacts in the assigned territory and delivery the information from the catch-ups to the related leaders and team members.

定期与在指定区域内的所有联系人会面，并将会面信息传达给相关领导和团队成员

4、Work with teammates from different service delivery teams globally to respond to customers’ requests.

与来自全球不同服务交付团队的队友合作，以响应客户的需求

5、Handle customer complaints and provide a satisfied solution together with the related service delivery team.

处理客户投诉，并与相关服务交付团队一起为客户提供满意的解决方案 

6、Maintain the assigned customer information in the CRM system.

在CRM系统中维护指定客户的信息

7、Seldomly but possibly to work on client related admin tasks in a certain period of time.

偶尔需要处理与客户相关的行政工作

8、Other tasks as required by the line manager.

直线领导分配的其他工作