Associate Product Manager
•Modern Health· 15h
ProductFull-time$119k-140kAmericas
15h ago
Kraken.Com·about 1 month ago
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
Our People team is called the Krakenite Experience (KX) team, and we aim to become a world leader in People Experience. We are seeking a driven People Operations Associate to join our KX team in Europe.
The KX Operations Associate will work closely with the wider KX Operations Teams, HR Business Partners and a number of other stakeholders on various HR projects and initiatives.
The Operations Associate is the first point of contact for most KX (HR) related questions. You will provide outstanding Kraken-level customer service to your fellow Krakenites by ensuring all questions and requests are being answered timely and accurately within defined SLAs and by keeping the KX Knowledge base up-to-date with the latest policies and procedures.
T0 - T1 Service Desk support, answering frequently asked questions from Krakenites regarding policies and procedures; triage more complex questions to appropriate KX leads and functions
Review all open service desk tickets to ensure they are properly tagged/labeled and meeting SLAs
Review and audit the hire process in Workday for all incoming hires
Action data updates in Workday using information and approvals from service desk tickets - ensuring data integrity at all times
Review and update internal and external process documentation using the agreed upon formatting guidelines
Keep up-to-date with the latest HR trends and best practices, supporting local KX Generalists with any changes
Support ad hoc projects
At least one year administrative experience in Human Resources, Onboarding or Recruiting
Experience in using Workday, Jira ticketing system, and Confluence
Flexible schedule required, including occasional late-evening shifts.
High level of integrity and confidentiality
Positive, professional business presence
Effective communication skills to communicate proactively and respectfully with the KX team and wider Krakenite population
Extremely organized with exceptional attention to detail and accuracy
Proactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities
Flexible to take on a variety of tasks, adaptable and can anticipate opportunities for additional contributions
Experience of working in an SLA / ticket driven environment
Demonstrated knowledge of international employment-related laws and regulations
#LI-Remote
This job is accepting ongoing applications and there is no application deadline.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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