Amazon Case Specialist (Brand Control Analyst)

Amazon Case Specialist (Brand Control Analyst)
Location: Remote
Hours: 7:30 AM to 4:00 PM EST
Salary: (open to negotiation based on experience)

The Brand Control Analyst is responsible for monitoring and protecting brand partners’ presence on Amazon by identifying and resolving pricing and Buy Box issues, conducting competitive pricing research, coordinating directly with Amazon Seller Central support, and assisting Brand Control Directors with investigating unauthorized storefronts. This role requires strong analytical skills, advanced Excel proficiency, and hands-on experience navigating Amazon Seller Central accounts.

Primary Responsibilities:

• Monitor, investigate, and address suppressed Buy Boxes on Amazon on behalf of brand partners.
• Research pricing for relevant products across Amazon and external e-commerce platforms.
• Submit and manage cases with Amazon Seller Central to resolve pricing discrepancies and related errors.
• Create and maintain customized reports using internal data and Microsoft Excel.
• Submit intellectual property (IP) complaints to Amazon on behalf of brand partners using provided templated language.
• Communicate effectively and professionally with Amazon’s customer service and support teams regarding pricing, Buy Box eligibility, and account health issues.
• Investigate unauthorized sellers across the internet on behalf of brand partners.