Level Access is growing its business in Europe and Rest of World(ROW)andishiringSales representativesin theUKto supportthis growth.This position is for aCommercialAccount Managerfocused on building and maintaining strong and long-lastingrelationships with customers primarily inEurope.
TheCommercialAccount Manager willwork with existingmid-sizeLevel Accessclients across industries to analyze accessibility trends that impact industries, build nurture and outreach campaigns to drive interest, and maintain continuous and high activity levels across renewal, upsell, and cross-sell activities.
Theroleblendscustomerrenewal & retentionresponsibilities along with expansion sales motions.Therolecarries a direct sales quota that is established across allassignedaccounts, and Account Managersearns commissions for sales to those accounts.TheCommercialAccount Manager will report into theGlobalSales Renewals & Expansionteam, andalsowork very closely with the UK-based leadership team. This is an exciting opportunity to quickly grow the Level Access business in Europe and be at the forefront ofthe companyearning market leadership status.
Responsibilities
•Manage a full retention lifecycle – on-boarding, key check-ins and renewal conversations – in order to drive the highest contract value retention rates possible.
•Partner with customer success manager(s)to steer clients down successful paths; as a team, your goal is to help clients on their accessibility journey and maintain high levels of engagement.
•Identify areas for growthincludingup-sells from current product subscriptionsandcross-sells into new product subscriptions.
•Deliver compelling arguments for digital accessibility to a variety of audiences – ranging from front-line to senior/C-suite – via a combination of virtual and in-person presentations.
•Partner with internal stakeholders (customer success,sales engineering, service delivery, customer marketing)to craft compelling proposals that match unique customer use cases.
•Develop and maintain quarterly and annual strategic account plans.
•UtilizeCRM and sales enablement technologiesto manage all aspects of prospect / client communications, activities and tasks.
Achievement Metrics
•% Quota Attainment: Ability to achieve quarterly quota attainment, comprised of two key elements:
1.Gross retentionof dollars under management (grossretention rateor “renewal rate”)’ and
2.Expansion sales of software & servicesto assigned accounts.
•Pipeline Development: Ability to develop and maintain a minimum of 2X to 3X overall depth of pipelinefor expansion sales.
•Retention Lifecycle (RLC) excellence:Ability to driveon-time renewals throughconsistentprocesses andhigh valuecustomerinteractions.
•Product& Services knowledge:Ability to become “conversationally competent” with Level Access solutions & services, including satisfactory completion of training programs.
•Forecasting: Ability to accurately forecast for the current quarter while providing an accurate view into business health and trends for the next renewals quarter.
Qualifications
•4-6+years business-to-business sales experience required, preferably in an Account Management roleservingmid-marketaccounts
•Experience with solution-selling/consultative selling methodologies
•Experience working to manage a current book of business (i.e. renewals and expansion)
•Deep understanding of business concepts for large national and international corporations
•Ability to navigate commercial discussions across large organizations&matrixed environments
•The ability to establish rapport and deliver compelling, persuasive propositions to an executive level audience
•Comfort with change management + a start-up appetite to move quickly and try new things
•College degree or equivalent experience preferred
Application Process
This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2026, Level Access. All rights reserved.
