Partner Success Manager

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new exceptional senior engineer who will be an instrumental part of the team.

Mudflap is looking for a Partner Success Manager to support and grow our network of independent fuel partners. In this role, you'll be the main point of contact for our independent merchants — helping them succeed on the Mudflap platform by driving engagement, resolving issues, and ensuring they see value from the partnership.

You’ll build strong relationships, provide proactive consultation, and work cross-functionally with Ops, Product, Success, Support, and Sales to improve the partner experience. This is an ideal role for someone who’s customer-obsessed, organized, and passionate about helping small businesses thrive.

Expectations (In this role, you will):

• Own the post-launch success of our independent truck stop partners

• Monitor partner performance at scale using metrics to surface trends, identify risks, and prioritize action across the network.

• Build and strengthen partner relationships by being a trusted, proactive point of contact—someone who listens well, follows through, and adds value consistently.

• Define and iterate on partner health signals, playbooks, and scalable processes that allow us to operate efficiently

• Collaborate with cross-functional teams to advocate for partner needs and remove friction in how we serve them.

• Move quickly and act with ownership—whether that means jumping into a problem, creating structure where there isn’t any, or driving a solution forward independently.

• Communicate clearly and thoughtfully—whether it’s with a partner, a teammate, or in reporting insights to leadership.

• Maintain accurate records and reporting of activity and results

Experience (What we look for):

• 5+ years of experience in customer success, partner success, account management, or vendor support

• Proven ability to manage a large and diverse portfolio of accounts while balancing both proactive and reactive workstreams.

• Strong analytical mindset—comfortable interpreting data, making performance-driven decisions, and working with data teams to generate actionable insights.

• Excellent relationship-building and communication skills—you can adapt your style to different partner personalities and maintain trust, even during tough conversations.

• Demonstrated ownership and bias for action—you spot problems before they become escalations, and take initiative to solve them quickly.

• Experience working cross-functionally with teams like product, support, and operations to advocate for customers and improve the end-to-end partner journey.

• Highly organized and efficient with time management

• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data analysis tools (e.g., Looker, Excel, or SQL) is a plus.

• Familiarity with merchant/vendor relationships in industries like logistics, fuel, retail, or B2B marketplaces is a plus

Work Location & Hybrid Policy:

This role is based in Austin, TX, with a hybrid work approach, balancing in-office collaboration with the ability to work remotely.

To support our team, we offer:
✔ Commuter benefits to ease your travel
✔ Lunches and snacks to keep you fueled
✔ A collaborative, high-growth environment where you’ll work closely with talented teammates across the company

Perks and Benefits (What we offer):

• Competitive salary and multiple benefit options

• Responsible Time Off

• 401(k) matching

• Opportunities and support for major career growth

• Annual Company offsite event (Mudfest!)

The salary range for this role is $115,000 - $140,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, and flexible PTO.

Company overview (Who we are):

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do

• Make it Count: Act like an owner by focusing on the impact of your work

• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates

• Sweat the Details: We keep our standards high and achieve them by paying attention to every detail

• Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible