Senior Solution Enablement Manager, LGE AV/DVLED (REMOTE-WEST COAST)

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

Why Join Our Team

This is a pivotal role within LG’s B2B Technical Sales organization—ideal for a seasoned technical sales engineer who thrives in a high-performance, solution-driven culture. You will work at the intersection of pre-sales engineering, solution design, project strategy, and customer engagement, collaborating with senior leaders across sales, product, engineering, and operations.

You will influence the direction of key opportunities, support major strategic accounts, and help elevate LG’s ability to win and deliver high-value, complex AV projects ranging from $500K to $6M+. As a field-based role, you will enjoy autonomy, visibility, and direct ownership of outcomes that shape our growth strategy.

The Opportunity

We are seeking a West Coast Senior Solution Enablement Manager (Sr. SEM) to support LG’s expanding project-based business by leading the technical engagement, solution validation, pre-sales execution, and cross-team alignment required to secure and deliver complex AV solutions.

This senior-level position is responsible for identifying, qualifying, and engineering opportunities; developing project-ready solution strategies; and ensuring that each technical proposal aligns with customer requirements, LG’s strategic direction, and the expectations of leadership.

You will guide opportunities from initial engagement through to solution design, BOM/SOW development, pre-construction support, and transition into project execution—serving as a trusted advisor for both internal teams and external customers.

This is a high-level sales engineering role, requiring the ability to simultaneously manage multiple multimillion-dollar opportunities, coordinate across stakeholder groups, and execute at a level of technical depth and professionalism expected of LG’s top-tier enterprise solutions team.

Key Responsibilities

Pre-Sales Consultation & Requirements Discovery

• Engage directly with end users, resellers, consultants, and partners to understand project objectives, site constraints, and technical requirements.
• Conduct site assessments, review architectural plans, and translate business needs into solution requirements.
• Lead technical discovery sessions and provide advisory-level guidance on system architecture, infrastructure needs, and implementation expectations.

Collaboration with Sales Teams

• Partner with LG Sales, Channel, Specifier, and Business Management teams to ensure cohesive engagement strategies across enterprise and large-venue opportunities.
• Provide technical leadership during customer briefings, demos, project reviews, and RFP responses.
• Assist sales leadership in opportunity forecasting, pipeline accuracy, and qualification scoring.

Complex Solution Design & Proposal Development

• Engineer integrated AV, DVLED, software, and controller architectures that align with project requirements, budgets, and deployment constraints.
• Lead the creation of project documentation including BOMs, SOWs, installation assumptions, technical validation packets, use-case designs, and solution narratives.
• Present solutions clearly and confidently to executive stakeholders, technical audiences, and customer engineering teams.

Ecosystem Vendor & Product Strategy

• Work closely with LG Eco-System Partners (mounts, CMS, controllers, software, IoT, compute, etc.) to evaluate and specify third-party products that complement LG solutions.
• Maintain awareness of partner roadmaps, new releases, and best-fit applications within the project portfolio.
• Ensure compatibility, availability, and cost-effectiveness of all selected components.

Documentation, Reporting & Salesforce Management

• Document project requirements, proposals, assumptions, engineering decisions, and risks clearly and consistently.
• Maintain accurate opportunity data, solution notes, BOM/SOW attachments, and activity logs within Salesforce.
• Report on pre-sales efforts, deal progression, and forecast readiness to the Sr. Manager of Solution Enablement and Sales Leadership.

Technical Leadership & Cross-Functional Alignment

• Provide expert guidance on AV technology trends, DVLED best practices, controller capabilities, infrastructure planning, and integration methodology.
• Act as a liaison between Design Services, PMO, Field Engineering, and Sales to ensure clean handoffs and successful delivery.
• Support scoping, value engineering, and technical review cycles for projects between $500K and $6M+.

Training & Sales Enablement

• Collaborate with the Solution Enablement Operations team to develop project-based training materials, technical playbooks, and sales enablement content.
• Mentor junior SEMs and Solution Engineers on solution design, process adherence, and technical best practices.
• Train sales teams on opportunity qualification, solution standards, and LG solution positioning.

Process Improvement & Continuous Feedback Loop

• Evaluate existing pre-sales processes and recommend improvements that increase speed, accuracy, and predictability in solution delivery.
• Facilitate post-engagement feedback from clients, sales teams, and project managers to strengthen future opportunities.
• Promote consistency in scoping, documentation, BOM/SOW structure, and technical validation across the SEM team.

Qualifications

• Bachelor’s degree in a technical discipline (preferred) or equivalent experience.
• Minimum 10+ years of technical solution engineering experience in AV, digital signage, DVLED, or enterprise technology industries preferred.
• Minimum 10+ years of sales, account management, or technical sales engineering experience supporting end users, resellers, integrators, or distribution partners preferred.
• Experience selling and supporting through distribution, VARs, DMRs, and partner ecosystems.
• Minimum 4 years of hands-on solution design experience in B2B or enterprise AV/IT environments.
• Proven ability to manage and influence complex AV projects ranging from $500K to $6M+.
• Strong understanding of system specifications, architectural/engineering drawings, and construction processes.
• Proficient in Microsoft Office; experience with Revit, AutoCAD, SketchUp, Visio, or similar design platforms is preferred.
• CTS-D certification preferred; additional technical certifications a plus.
• Ability to travel up to 50% domestically (with occasional international travel).

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