Customer Success Manager

About Limble

At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity.

As a Customer Success Manager, you'll be responsible for delivering value and driving adoption across our customer base. On a day to day basis, the CSM acts as a product specialist to manage customer engagements and works in tight partnership with the customer to do the following:

• Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams

• Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience

• Set strategic direction in customer's use of Limble CMMS to address business challenges via Limble CMMS best practices

• Provide additional training, education, and documentation to drive long term customer success

• Set outcomes and measurable objectives with the customer

• Hold customer and Limble CMMS accountable to delivering against goals and measurements of success

• Identify opportunities and risks within customer’s organization, and present recommendations & solutions

• Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product

• Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels

Requirements:

We are looking for growth-minded individuals with the following strengths:

• Previous experience in a B2B Customer Success or Account Manager position within the SaaS industry

• Previous onboarding and implementation experience

• Passion for customer success & excellence

• Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must

• Strong conflict resolution skills

• Ability to prioritize and multitask on the fly

• Resourcefulness, creativity and strategic thinking for troubleshooting problems

• Self-motivated and self-directed

• Fast learner

• Strong attention to detail

Additional Skills – Nice to Have:

• Background in working with equipment maintenance, machinery, or manufacturing

• Fluency in Spanish or French

• This is a remote position, but preference will be given to candidates with available work hours from 8 AM - 5 PM EST to align with our European partners' business hours.

Benefits

• $85k-125k OTE

• Fully remote position

• Stock options

• Flexible PTO

• 13 paid company holidays

• Paid parental leave

• Health, Dental, and Vision insurance

• Employer paid Basic Life insurance and Short-Term Disability insurance

• Company contribution match for HSA and 401(k)

• Flexible Spending Accounts

• Monthly employee wellness stipend

• Opportunities for Learning and Development Reimbursement

• Pet insurance

Limble is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetics, marital status, veteran status, or any other protected characteristic under applicable laws. We are committed to building a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.