Site Operations Engineer

This role will be based in Mountain View, CA.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

LinkedIn seeks a Site Operations Engineer for its Site Operations team to proactively and efficiently respond to alerts and resolve application, system, and network issues affecting the company platform and ensure maximum availability. The ideal candidate must have strong communication skills, should be passionate about open source technologies and platforms, believe automation is a key component to operating a large-scale systems, display an ability to spot long-term trends in a production web environment, and be responsible for making sure these services are always available worldwide, no matter what.

Responsibilities:

• Proactively collaborate with engineering and non-engineering teams to maintain availability and performance SLAs of the LinkedIn application stack and infrastructure, using key homegrown and commercially available tools.
• Adeptly perform application and website troubleshooting to quickly resolve issues, per documented procedures.
• Work with development teams, as well as coordinate/communicate/manage notifications and updates of issues affecting site availability/performance to customers and executive management.
• Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale UNIX environment.
• Identify and automate repetitious tasks and processes to improve issue resolution time.
• Effective team player that is able to work closely with peers and other operations or engineering teams.
• Overwhelming organizational skills with ability to multitask in order to handle multiple tasks in an interrupt-driven, real-time environment.

Working in our Site Operations team may require your shift to be rotational, outside of regular working hours, including weekends.

Basic Qualifications:

• BA/BS Degree in Computer Science or related technical discipline.
• 1+ years of experience with incident management and escalation process.
• 1+ years of experience with UNIX/Linux systems administration and/or DevOps.
• Experience with network concepts, IPv4/6, TCP/IP stack and common Internet protocols (http, https, dns, ftp etc.).

Preferred Qualifications

• 1+ years of experience in a technical operations or similar role.
• Experience in programming in shell scripting or any OOP language (like Python, Perl, Ruby, Java/Scala, or C/C++).
• Excellent interpersonal, analytical, and communication skills - both written and verbal.
• Ability to clearly articulate the problems and solutions to engineering or non-engineering teams at LinkedIn.
• Good trouble-shooting and analysis skills to deep dive into a problem and drive it to resolution
• Experience in documentation and streamlining processes.
• Ability to review, recommend and implement new processes to achieve or improve the site level SLAs.

Suggested Skills

• Object-oriented Programming
• Unix/Linux systems administration
• Networking concepts: TCP/IP, IPv4/6, HTTP, HTTPS, TLS, DNS, FTP
• Communications skills
• Observability tooling

You will Benefit from our Culture:

We strongly believe in the well-being of our employees and their families. That is why we offer generous health and wellness programs and time away for employees of all levels.

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $72,000 to $119,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.