The Customer Success team serves as trusted advisors, focused on helping customers realize value from their LinkedIn solutions. LinkedIn Talent Solutions empowers organizations worldwide to hire, develop, and grow their talent by connecting our insights on the world of work with companies’ hiring and learning goals.
As a people manager, you will lead a dynamic team of high-performing Customer Success Managers (CSMs) responsible for delivering exceptional post-sale implementation and advisory services to LinkedIn’s largest and most strategic clients. You will play a key role in driving customer engagement and accelerating the adoption of LinkedIn Talent Solutions.
Your responsibilities include shaping business strategy, mentoring your team, and ensuring clients achieve maximum value from our solutions. You will design and execute initiatives that deepen customer engagement through consulting and education, while collaborating closely with Sales and internal partners such as Product, Project Management, and Service Delivery to align customer needs with our offerings.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Responsibilities:
- Lead a team of CSMs in delivering post-sale advisory and consultative services to our talent solutions customers.
- Plan, develop and execute Customer Success business strategy for markets within the APAC region
- Hire and develop individual contributors and design programs to develop and transform our team's talent and vision.
- Demonstrate leading with diversity, inclusion and belonging for self, teams, and stakeholders in an action-oriented manner.
- Provide the team with thought leadership, coaching, 1:1’s and performance appraisals. Build a strong team through both external hiring and internal talent/skill development.
- Partner closely with sales leaders and execute department-level goals, including churn reduction, user adoption, support resolution, customer satisfaction and team growth/development
- Drive key customer engagements and become a go-to leader for executive customer conversations.
- Lead initiatives for the region and drive operational excellence with data and insights
- Effectively communicate the impact of initiatives to key stakeholders
Basic Qualifications:
- 8+ years of professional experience in Customer Success, Account Management, Consulting, or equivalent within the SaaS industry along with People Management experience within a similar region
- 3+ years leading teams in sales, consulting, customer success/service, or account management
Preferred Qualifications:
- Proven track record in managing teams in a global client capacity
- Knowledge in SaaS, recruiting operations, talent management, learning and development or talent development
- Excellent analytical, problem-solving, and decision-making skills, applied with a solution-focused attitude.
- Ambitious and purpose-driven, thriving in a fast-paced and demanding environment.
- Strong ability to derive insight from data and build an actionable strategy based on analysis
- Excellent consulting, discovery, listening, and communication skills, demonstrated by the ability to establish working relationships at multiple customer levels, including C-suite and executives.
- Excellent verbal and written communication skills.
- Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
Suggested Skills:
- Leading teams
- Consulting and Problem Solving
- Stakeholder Management
- Strategic Thinking
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