Customer Experience Agent - German Market (Düsseldorf)

Why loveholidays?

At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.

Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation. Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays.

You'll accelerate your growth in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates. Be empowered to create impact for our future by shaping the most-loved package holiday experience for millions. As we pursue ambitious plans to expand across Europe, you'll be part of a fun-loving international community achieving great things together.

The impact you’ll have:

The role of Customer Experience Agent is very important at loveholidays because they are the voice of the company, providing support to customers before, during and after their holidays. We believe providing great customer service will ensure that customers come back time and time again for all their package holiday requirements.

We’re building a small team of Customer Experience Agents who are bilingual in German and English to help support customers across multiple countries. You’ll ‘learn the ropes’ initially by supporting our UK and Irish customers, spending time in each major customer service function to gain experience ahead of supporting customers in other geographies.

We’re looking for people with excellent verbal and written communication in both languages, coupled with a desire to deliver great experiences for our customers and you’ll be provided with extensive training in all areas, making you a great all-round customer service member of the team.

Skills & Experience required:

• Bilingual in German and English

• Customer service experience – if it’s in travel that’s even better (but not a necessity)

• Strong technical abilities – you’ll need to know your way around a laptop, using web-based applications for multiple hotel suppliers, airlines and our internal systems

• Ability to multi-task, prioritise and manage time effectively in a fast-paced environment – it’s travel, it changes!

• Excellent verbal and written communication in English and German as well as organisational skills

• Exceptional active listening skills – we need people who are great at using empathy to put things right for our customers

• Demonstrable experience of putting yourself in the customers shoes in order to provide great customer service experiences

Get in touch:

Are you intrigued by the idea of helping to build our reputation for customer service excellence?

Are you thrilled at the thought of a start-up environment, where hard work can generate great rewards?

Are you ready to take the travel industry to a place it has never been before?
Then let’s talk!

At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

The interview journey:

1. TA Screening - 30 minutes

2. Interview with Head of CX Germany & CX Team Lead - 1 hour