Our Trust & Safety team is seeking a Trust & Safety advocate to protect its user base by handling escalations related to trust & safety and member experience. This role involves investigating safety issues, abuse, bugs, and app functionality, while enforcing community guidelines and terms of service. The Trust & Safety Advocate will resolve high-severity issues escalated from partner teams, collaborate with the Legal department to address privacy concerns, and remove bad actors from our dating platforms. This includes monitoring and resolving escalated concerns from partner sites, promoting community safety through daily tasks, resolving escalated billing inquiries, and de-escalating litigation threats against Match Group.
