Spanish Speaking Customer Service for Cybersecurity Company in Greece

Mercier Consultancy Bulgaria is excited to offer an opportunity for a Spanish Speaking Customer Service Agent at a leading Cybersecurity Company in Greece. In this critical role, you will support Spanish-speaking clients in understanding and utilizing our cybersecurity products and services. Your responsibilities will include addressing customer inquiries, providing assistance with troubleshooting, and ensuring a smooth customer experience in navigating our solutions. If you have a keen interest in cybersecurity, excellent communication skills, and a commitment to outstanding customer service, we would love to hear from you!

Responsibilities

• Deliver high-quality customer service in Spanish for inquiries related to cybersecurity products and services.
• Assist customers with product setup, usage, and troubleshooting issues.
• Provide information on cybersecurity measures and best practices.
• Effectively resolve customer complaints and technical issues in a timely manner.
• Document customer interactions and feedback accurately.
• Collaborate with technical support teams to address and resolve customer concerns.
• Stay up-to-date with the latest cybersecurity trends to assist customers effectively.