Channel Partner Concierge

About the Role

The Partner Concierge serves as the primary operational interface for partner field teams, both sales and technical —ensuring they receive timely support, alignment, enablement, and communication. You will play a central role in strengthening relationships with partner sellers, and their technical counterparts, supporting joint go-to-market execution, driving sales and technical enablement sessions, and enabling early-stage opportunity progression.

NetBox Labs is seeking a highly motivated Partner Concierge to support and scale our rapidly expanding partner ecosystem across the Americas and internationally. We partner with some of the largest Systems integrators in the world. These partners have standardized on our products and incorporated the NetBox Labs platform into their Reference Architectures. The partner concierge plays a key role in facilitating the field level relationships that turn the partnership into revenue for both Netbox Labs and the partner. This is an ideal role for an individual who excels at communication, relationship building, and operational coordination.

This is a remote role that requires strong organization, curiosity, proactive communication, and the ability to operate independently while collaborating closely with internal stakeholders, the NetBox Labs field and Partner Teams.

What You’ll Do

Partner Field Alignment & Relationship Building

• Build and maintain a list of partner field team sales and technical contacts and develop them into champions for NetBox.

• Maintain accurate mapping of Partner AEs/SEs and align them with NetBox Labs AEs based on geography, accounts, and partner tier.

• Facilitate introductions, communication, and ongoing relationship development between partner sellers and NetBox Labs field teams.

• Support Account Mapping activities by helping identify shared accounts, opportunities, and next steps, and ensuring follow-through.
  

Enablement & Partner Engagement

• Coordinate Technical and Sales Enablement sessions, including scheduling, resource alignment, and attendance tracking.

• Build and maintain competency profiles for partner sellers based on participation and engagement.

• Drive consistent, structured field outreach to keep NetBox Labs top of mind with Tier 1 and Tier 2 partners.
  

Opportunity & Intake Operations

• Ensure accurate, timely partner opportunity registration and maintain high CRM data quality.

• Support Phase 0 → Pipeline transitions by tracking status, validating information, and coordinating with CAMs.

• Serve as the first point of contact for inbound partner requests and guide partners to the appropriate internal teams.
  

Go-to-Market & Event Support

• Support NetBox Labs AEs with partner intelligence, seller availability, and follow-up coordination.

• Assist in planning and executing partner-led and NetBox Labs–hosted events in partnership with the Events Marketing Manager.
  

Qualifications

• Early-career professional: recent graduate or 1–3 years of experience in tech startups, partner ecosystems, sales operations, or customer success.

• Exceptional written and verbal communication skills.
  Highly organized with strong attention to detail in tracking, scheduling, and documentation.

• Comfortable navigating CRM systems and learning new tools quickly.

• Effective remote worker with strong time management and self-direction.

• Collaborative team player who partners closely with CAMs, the Global Alliances Lead, and the second Partner Concierge.

• Able to communicate and coordinate across multiple time zones in the Americas.